Notice of Malfunction of Data Upload from RTR-500NW/AW to WSS

2018.1.18

A problem was found in the following version of the RTR-500NW/AW in which data upload was not been processed correctly. The problem has been fixed, and we offer our sincerest apology for any inconvenience caused to our customers.

Affected Devices
RTR-500NW/AW: Firmware Version 3.0
The only products affected were those that were updated using "RTR-500W Firmware Update Tool ver3.0” released on December 19, 2017.

Date and Time of Patch
January 17, 2018 7:30 AM (UTC)

Description of Problem
“XML Current Readings Files” and “TRZ Recorded Data Files” sent from the affected devices to T&D WebStorage Service were not processed correctly and the upload was not completely successful; resulting in missing data.


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T&D Corporation
817-1 Shimadachi Matsumoto, Nagano 390-0852 JAPAN
TEL:+81-263-40-0131 / FAX:+81-263-40-3152